Check the Google Workspace Status Dashboard
If you have trouble with your Gmail account, the service may be disrupted or down completely. However, it could be just you. Before you take any other action, check Gmail’s current status.
Go to the Google Workspace Status Dashboard. Go to the listing for Gmail and look at the Current status column. A green button next to Gmail indicates there are no known issues, an orange button indicates a service disruption, and a red button indicates a service outage. Go to the current date for Gmail to read comments. If the button is green, you are the only one having a problem and should contact Gmail support for help. If the button is orange or red, Google knows about it, and there’s nothing to do until Google resolves the problem. Usually, when the button is red or orange, there’s an indication of what is going on or when it might be fixed.
Go to the Gmail Help Center
Before you contact Google for help, look at the Gmail Help Center to see solutions to frequently occurring problems with Gmail.
Scroll down and select Fix a problem and choose the category that matches the trouble you’re having. Categories include:
Gmail messages are missingUnwanted or suspicious emailsLoading & displayAccountCan’t sign in to your Google accountSync & importRejected messagesSwitching to Gmail from Microsoft Outlook
You may find a solution at the Help Center. If not, contact Google.
How to Report an Issue to Google
If you encounter a problem that’s not on the Gmail Help Center list, report it to Google.
In Gmail, select Support (question mark). Select Send Feedback. In the Send feedback window, describe your issue. Include a screenshot of the problem, if you have one, then select Send. Use the provided tools to hide and highlight things in your screenshot. A technician will respond and assist you with the problem.
