How To Contact Airbnb Customer Support 6 Simple Ways

It is recommended to use the phone number associated with your Airbnb account. This is how Airbnb verifies your account. If you are using an alternate number, you’ll need to enter the phone number associated with your Airbnb account. Starting with the area code, enter the number. Hit # to proceed. You may be asked to check your email to confirm your account.

Press 1 to discuss a safety issue. Press 2 for help with a cancellation or refund. Press 3 for help with a reservation impacted by COVID-19. Press 4 for help with an existing reservation unrelated to COVID-19 Press 5 for help with all other issues.

If your issue has not been resolved, you will hear prompts to speak to a representative. You will be given an estimated waiting time and placed on hold until someone is available to help you. The call will be recorded for training and quality purposes.

You must have an Airbnb account to contact Airbnb using the website. To create an account, can click Sign up in the drop-down menu and follow the on-screen instructions. You can choose to deactivate your account later, if desired.

You can use the search bar to search for common issues or select a featured topic below.

You will see Need to get in touch?

You will be redirected to a Message with Airbnb Support.

Airbnb Support will have an automated message at the top of your chatlog to get you started. Do not include sensitive information such as credit card numbers. If needed, you can attach images using the image icon on the left of the text field.

If there are no solutions to your problem, click I need help with something else. Airbnb will provide more solutions and ask if they solve your issue.

You can also choose Yes, I got what I needed or Restart, I have a different issue.

To call, click Call us. Two numbers will be provided. The wait time will vary. To live chat, click Live chat with us. The wait time will vary. Airbnb Support will connect you to a Community Expert. You’ll be able to live chat with them via messages. To send a message, click Send us a message. A message will automatically send with the contents of your chatlog. You’ll be able to add more information to the chatlog during this process. Airbnb will respond within 24 hours.

Airbnb is available in the App Store and Google Play Store. If you are not already logged in, follow the on-screen instructions to log in or create an account now. You must have a registered account to contact Airbnb support.

You will be redirected to a Message with Airbnb Support.

If there are no solutions to your problem, tap I need help with something else. Airbnb will provide more solutions and ask if they solve your issue.

You can also choose Yes, I got what I needed or Restart, I have a different issue.

If needed, you can create an account to begin using Twitter.

Alternatively, you can navigate directly to https://twitter. com/airbnbhelp.

You can attach an image using the photo icon to the left of the text field.

Airbnb Help will respond as quickly as they can.

If needed, you can create an account to begin using Facebook.

Alternatively, you can navigate directly to https://www. facebook. com/airbnb.

This is where you’ll be able to manage your messages.

You can attach an image using the photo icon to the right of the text field.

Airbnb Help will respond as quickly as they can.

If needed, you can create an account to begin using Instagram.

Alternatively, you can navigate directly to https://www. instagram. com/airbnb/.

You can attach an image using the photo icon to the right of the text field.

Airbnb will respond as quickly as they can.