Use the Facebook Help Center
The Facebook Help Center is a searchable collection of articles designed to answer any conceivable question a Facebook user may have, from password resets to controlling your newsfeed. Here’s how to access the Help Center from Facebook on the desktop or Facebook’s mobile app:
Access the Help Center Using Facebook on the Desktop
If you’re using Facebook on your computer in a web browser, here’s how to get to the Help Center:
Navigate to Facebook. com and access your home page or profile page. Select Account (upside-down triangle) from the top-right. Select Help & Support. Select Help Center. At the Facebook Help Center, browse through categorized articles or search by keyword to try to find an answer to your issue.
Access the Help Center Using the Facebook App
The Facebook app for iOS or Android also offers ways to access the Help Center.
Open the Facebook app and tap Menu (three lines) from the bottom right. (For Android users, Menu is on the top right. ) Scroll down and tap Help Center. Browse through frequently asked questions and categorized articles, or search by keyword to try to find an answer to your issue.
Contact the Facebook Help Community
If you’re experiencing a glitch, missing a feature, or want some human input on your question, the Facebook Help Community is a great place to find answers.
Access the Help Community Using Facebook on the Desktop
Here’s how to get to the Facebook Help Community using Facebook on a desktop.
Navigate to Facebook. com and access your home page or profile page. Select Account (upside-down triangle) from the top-right. Select Help & Support. Select Help Community. Browse questions by Most Recent, Top Questions, or Unanswered, or select Ask a Question to submit your own query. To ask a question, enter a topic, subtopic (optional), type your question, and then select Next. The Help Center will first display conversations and threads that may answer your question. If you don’t see what you’re looking for, select My Question Is New. Add more details about your question, attach an image if you like, accept the Help Community terms and conditions, and then select Post. You’ll be able to monitor answers and interact with the Help community.
Access the Help Community Using the Facebook App
Here’s how to get to the Facebook Help Community using Facebook’s mobile app for iOS and Android.
Open the Facebook app and tap Menu (three lines) from the bottom right. (For Android users, Menu is on the top right. ) Tap Help Community. Browse questions and answers or tap Ask a Question. Type your questions, choose a subject, and select Post.
Report a Problem to Facebook
If you’re trying to report some kind of issue to Facebook, such as problems with payment, a feature not working, bullying, or inappropriate posts, the Report a Problem interface is an easy and effective way to let Facebook know about it.
Report a Problem Through Facebook on the Desktop
Let Facebook know about an issue when you’re using Facebook via a web browser.
Navigate to Facebook. com and access your home page or profile page. Select Account (upside-down triangle) from the top-right. Select Help & Support. Select Report a Problem. Select Something Went Wrong to report your issue. Alternatively, select Help Us Improve the New Facebook if you want to give some input. Choose an area, add details and a screenshot, and select Submit. To follow up on your query, access your Support Inbox by going to Account > Help & Support > Support Inbox. Here you’ll get updates about any issues you’ve submitted.
Report a Problem Through the Facebook Mobile App
If you encounter a problem while using the Facebook mobile app, you don’t have to go anywhere special to report the issue.
Shake your phone, and then a problem-reporting box will pop up. Tap Report a Problem, type what went wrong, add a screenshot, and then tap Send.
Contact Facebook With Messenger
Some Facebook departments or areas can be reached via Messenger, where you can start a chat with an automated customer service attendant that will try to direct you to the right answer.
From your Facebook home page or profile page, tap Messenger from the top right. In the Search Messenger box, type Facebook to see what departments come up. Browse through the available options, keeping in mind that the blue checkmark is a sign of legitimacy. Choose a department you want to contact to bring up a chat box, and select Get Started to start a chat.
