Your Google accounts are linked, so signing in to your Gmail account will also give you access to your Ads account. You don’t have to sign in to your Ads account separately. If you don’t have a Google Ads account, then you won’t have full access to these help options. You can learn how to start an account here: https://ads. google. com/intl/en_hk/home/contact-us/.
If you see the “Need More Help?” box at the bottom of the page without “Contact Us” option, then that means you aren’t logged in. Click the Sign In button to move on.
For example, if your problem is that you can’t get your ads to run on your website, type “Ads won’t run on WordPress site. ” This should be enough information to narrow down the results.
Find your customer ID by going to your Google Ads account page and clicking “Account” on the left tab. Your customer ID will show up near the top of the page.
The chat box is usually available 24/7. The page will ask you to type in your email address or phone number before opening the chat box. This is so the representative can contact you again if you get disconnected. If no representatives are available, you might be talking to a bot instead. The chat box should tell you whether you’re talking to a bot or a representative.
Be as detailed as possible when you describe your problem here. This way, the representative can provide a solution without asking you for more information. Instead of saying, “Ads won’t show,” give details about what you’re trying to do, and what you’ve already tried to fix the problem. You can also attach files to your email if they will help the representative solve your problem.
You can’t access the community forum without logging in, so you’ll need a Google Ads account to post a question. Remember that you’re not actually talking to Google support when you ask the community forum, you’re just talking to other users like you.
This number is primarily for people trying to set up Google Ads accounts. However, you might still be able to get an answer to your question if you already have an account and run into a problem. The help number is not active on weekends, so use the chat box or send an email during off-hours. Google Ads has different support numbers and available times for different countries. If you’re not in the US, do a search for “Google Ads support phone number” in your country for the right information.
