1 if you bought tickets and you have a problem with them. 2 if you have questions about buying tickets. 3 if you sold tickets already and have an issue. 4 if you have questions about listing tickets. Pro tip: Each number appears to go to a different department. If you’re in a rush to talk to someone, press 4—it’s usually the fastest way to get someone on the line.
StubHub gets a lot activity from users on Facebook than it does on Twitter. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media.
The other Twitter account is a general page where they post announcements and news. If you don’t get a response on the customer service account, try the other page.
If you’ve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help.
Search through past posts using the search bar at the top of the forum page. It’s possible that someone with an identical problem has posted for help before.
StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute199 Fremont Street, 4th FloorSan Francisco CA 94105
StubHub will refund your money if an event is cancelled or moved. StubHub will send you an email with instructions on how to claim your refund or credit.
