All of the USPS phone numbers are available Monday through Friday from 8 am to 8:30 pm ET, and 8 am to 6 pm ET on Saturdays. If you want an easy way to remember this number, it’s 1 (800) ASK-USPS.
You can text 1-800-222-1811 if you want to get tracking info via text. Reply to the SMS prompts using HELP, INFO, AIDE, YES, or NO.
This also pops up as “Processing and Distribution” on caller ID, so this may be your best option if you’ve got a business relationship with the post office.
If you want free shipping supplies specifically, call 1 (800) 610-8734.
You’re probably going to have better luck with the social media email. The USPS Postal One program website doesn’t look like it has been upgraded in a while.
It’s unclear what the distinction between the “tracking” and “package” menu options are, but both options will lead to a customer service rep. The other options (“stamps,” “mail,” and “tools”) do not appear to lead to a real person. It’ll take about 7 minutes to get through the robotic menus you need to listen to, so kick up your feet and try to not get frustrated. Pro tip: mute your speaker until you have to speak. The robo menu is extremely sensitive to background noise and interrupting it will require you to listen through the options again.
Consult the timetables here to see how long you need to wait before you’re allowed to file a claim. Unfortunately, you cannot file a claim for a missing package if it is uninsured. [4] X Research source USPS doesn’t have a complaint number or any other way to file a grievance outside of filing a claim or calling customer service at 1 (800) 275-8777 and complaining to the customer service rep.
It’s unclear what happens after you submit the form, but USPS claims they’ll start an investigation. Unfortunately, USPS can’t do anything about porch pirates or thieves. They’ll just redirect you to talk to your local police.
USPS won’t take any info from you regarding another person’s mail (alive or deceased) if you are not legally in charge of their estate, which is why the executor is in charge here. If you share an address with the deceased, you’re allowed to open and manage their mail.
